Tag Archives: Polycom RMX

Day 14: Dialing Tips for the Polycom RMX

This post continues our 20 Day Challenge to understand the technical aspects of videoconferencing, particularly the section on dialing.

If you have a Polycom RMX, or need to dial into a Polycom RMX, you may find these tips helpful.

To dial out from the RMX

First, you need to create the participant to set how the dialing will occur.

If you have a participant who uses just the IP address to dial (no alias), use these steps:

  • Select Create new participant
  • Name the particiant
  • Select the dialing direction (Dial out or Dial in)
  • Set the Type to H.323
  • You will fill in the appropriate IP Address
  • Save the participant, at this point it is ready to be added to a conference.

Polycom RMX 2000

If you have a participant that has an alias or extension as part of their number, use these steps:

  • Select Create new participant
  • Name the participant
  • Select the dialing direction (Dial out or Dial in)
  • Set the Type to H.323
  • You will fill in the appropriate IP Address
  • Then you will input the alias number in the Alias Name/Type field and from the drop down select E.164
  • Save the participant, at this point it is ready to be added to a conference.

To dial into the RMX

There are a few methods to dial into the RMX:

If your RMX is installed without any gatekeepers or VBPs:

  • From a Polycom or LifeSize endpoint, you can dial RMX IP x.x.x.x##alias.
  • Meeting rooms can be setup on RMX so that you can have the same alias all the time. You would follow same dialing as previous step.
  • If you can’t get a site to dial in (i.e. a Tandberg endpoint), you can either dial out to them, or have them dial the IP address and rescue them from the entry queue.

If your RMX is installed with a gatekeeper or VBP:

  • Polycom and LifeSize endpoints can still dial IP##alias format.
  • Tandberg units can dial alias@IP.

References

Your Turn

  • What tips do you have to share for dialing with the RMX?
  • Any other issues or quirks you’ve run into? Please share!

Team-written by Janine Lim, Shane Howard, and Roxanne Glaser. The opinions expressed in these posts are based on our collective video conference experience connecting classes across multiple networks to connect them to zoos, museums, experts and other classes during the past 10 years. This series of posts reflects our usage and understanding, not that of any vendor or manufacturer. No one is paying us to write these. We are just sharing what we have learned.