Author Archives: Janine Lim

Quantity vs. Quality in Open and Distance Learning

ICDE Conference Overview and Welcome

Welcome to Tianjin, China! I’m attending the International Council for Open and Distance Education World Conference; with over 1000 participants from around the world, including Canada, Pakistan, Iran, Australia, Indonesia, and many more countries.

The conference began with an opening ceremony – with speeches from dignitaries from several organizations. The theme that emerged from their speeches was that open and distance learning allows for providing and promoting education for all. A truly international experience, with translation headphones at each seat so that we can hear in our own languages.

I’ll be blogging my notes and reflections throughout the conference, to document my learning and to share with you.

Interesting ICDE facts: the first ICDE conference was hosted in Vancouver Canada 75 years ago; UNESCO has partnered with ICDE for 75 years as well. This year is also the 25th World Conference (ICDE hosts several regional conferences as well).

The Quality vs. Quantity Conundrum: Does Technology Help?

The opening keynote is by Professor Asha Kanwar, President and CEO of Commonwealth of Learning. She is sharing on The Quality vs. Quantity Conundrum: Does Technology Help? Below are my notes on her presentation.

Context of Higher Education Online

She began with the context of higher ed – that demand is exploding and emphasis on quality is growing. 150.6 million tertiary students globally expected to rise to 263 million in 2035. To do that we’d need to build 4 new universities serving 30,000 every week between now and 2035. The rising demand for higher education means that there are new providers – including cross-border, online, and for-profit. In 1988 there were 10 open universities in the Commonwealth countries; now there are 28 open universities. The next wave of open universities will happen in Africa. Asia has over 70 open universities, 13 of which are mega-universities. In 2010 30+% of students were taking online courses (Going the Distance Report). The highest growth globally is in Asia with 17.3% growth rates. (Ambient Insight). There is a surge in international mobile students – top three destinations are the U.S., U.K., and Australia. Top three countries sending students abroad are China, India and South Korea. The costs of higher education have risen dramatically above inflation; this problem isn’t just American. In the U.S. there is a trend towards greater accountability; a greater focus on quality is on the horizon. World Declaration on Higher Education 1998 included a focus on the quality of teaching; but the 2009 document has many comments on quality assurance and cultures of quality. 117 countries had quality assurance systems in the 2010s; 65 countries in the 1990s. Quality assurance systems have been strongly influenced by traditional higher education. We need quality assurance that considers new methods of distance learning. She suggests that student mobility across borders will strengthen the quality assurance movement. There is a growing prominence of rankings as well. Trends in the quest for quality include more accountability and regulation, more regionalization and internationalization, more focus on outcomes, more focus on quality assurance.

Developments on Quality Assurance

Next she shared developments on quality assurance in the Commonwealth countries.

  • In the 1960s and 70s the focus was on standards: quality of study materials, usability, the interactivity
  • In the 1990s, the discussion was on how quality assurance might be adapted for developing countries
  • In the 2000s, there was a convergence of external and internal quality assurance methods

An example from a resource-poor area is at Kyambogo University, Uganda, distance education is supplemented with weekend face to face sessions. If a student doesn’t show up for two consecutive weeks, the instructor gets on her bicycle and travels to the students’ home to find out what is the problem.

Quality assurance in distance education is booming; but doubt about quality is growing.

Problems with ODL include a call for no government employment for ODL graduates; which is a paradox in the countries where ODL was set up by the government. “When will the ugly duckling of ODL become a swan?”

OER and MOOCs

Any resources developed with public funds should be shared freely. Issues with OER include: who is responsible for the quality of repurposed content? What is the role of QA agencies? What about the integrity of the institutions content?

Issues specific to OER includes: accessibility, localization, technological barriers, discoverability, interoperability.

MOOCs – this developed partly out the OER movement; the first MOOC developed at the University of Manitoba in 2008 (contrary to popular press reporting). Stanford’s free course in artificial intelligence in 2011: 15% pass rate. 72% of the professors teaching the MOOCs said that they didn’t think the students should gain credit from their home institution.

Issues: can one size fit all? Student verification and academic integrity? Is a peer reviewed assessment acceptable?

What are the implications for quality assurance? Will QA need to provide more facilitation than regulation? Will it need to shift focus from higher education to lifelong learning?

MOOCs have the potential to help us with quantity; OER has the potential to help us with quality.

Leave HE after 1 year (UK) (full time: 7.4%; part time: 35.1%; 44.7% open university).

Technological Possibilities

Learning analytics can help us learn what is happening. Predictive systems can provide an early warning systems to predict an upcoming drop out. Recommender systems can be built to notice where many students struggle in the content and provide additional resources and learning experiences.

The distance learning tends to be a lonely figure; online social networks can provide peer and tutor interactions to supplement OER. Learners have initiated study forums – Facebook forums for students to share independently of the learning.

How can the learner be involved in the quality? Norway study shows that institutional leadership and academic staff felt QA was helpful; but students “don’t know”. (Stensaker et al 2011)

Students are more concerned about the nature of new knowledge, the ROI of time, money and energy, and the value of credits gained.

How can we involve learners in providing feedback for quality? i.e. Amazon.com user ratings; social media such as tripadvisor. These tools could help us evaluate the quality of ODL.

Technology itself won’t help us. But technology + ideology may help with a paradigm shift. The ideology important is where a learner in a partner in the learning; the teacher is a facilitator. Institutions need to be more relevant to the needs of the 21st century and include the culture of caring as well as a culture for quality.

Reflection: A broad perspective on the issues of quality – different angles and considerations of quality – my take-away is the student/learner perspective. How do we find out what students are thinking and make appropriate adjustments in a timely manner?

Higher Ed Wikis: Collaboration, Critical Thinking, Committees, and Peer Editing

USDLA 2013 Session: Higher Ed Wikis: Collaboration, Critical Thinking, Committees, and Peer Editing

How can wikis be used in higher education? For collaboration, promoting critical thinking, managing committee work, and even peer editing! In this session, we will showcase a variety of wikis used at Andrews University, and share additional ideas for using wikis in face-to-face and distance classes.

What are Wikis?

Some Higher Education Wikis

Some K12 Wikis

Some Wikis I’ve Made

Using a Wiki in an Online Class

  • AVLN Pathways Wiki: Participants contribute to resources & write their lesson plans on the wiki. Both are required assignments.

Wiki Hosting Sites

References

Presentation PPT: Using a Wiki to Promote Collaboration and Critical Thinking

Day 20: Follow the Yellow Brick Road: Keep on Learning

Congratulations! With today’s tip, you have now completed the 20 Day Challenge to Teaching Interactive Online Courses. Let’s review, reflect, and look to the future of your online teaching.

Review

  • We spent the first several days setting up your course, your online teaching space, and getting your students started.
  • Then we spent a week on grading, assessment, and feedback methods.
  • We also examined several ways to manage your teaching presence within your online course, ways to respond to student feedback, and verifying student identity.

Reflect

As you look back on your first four weeks of teaching online, think about these questions:

  • What did you learn in the past 20 days?
  • What is one tip that you want to work on during the rest of this online course?
  • What do you want to learn next?

If you have time, I would appreciate you completing this short survey to help me improve this training sequence in the future.

Photo by airdiogo

Looking Down the Yellow Brick Road

Where else can you keep on learning? Here are some tips to continue the learning journey:

Your Turn

Respond. Take the survey to provide feedback on this 20 Day Challenge. If you have ideas or suggestions for future 20 Day Challenges, please comment!

This post is Day 20 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 19: Frustrations with Teaching Online

Photo by Microsoft
Photo by Microsoft

Now that you are almost 4 weeks into your online course, there may be some things about online teaching that are frustrating you. In today’s tips, we’ll look at some common frustrations and some potential solutions.

  • Students don’t follow instructions. Include instructions in the syllabus, in your weekly email, and in the pace where students are submitting an assignment. Don’t just post it one place. Think of how you remind students in face-to-face classes. Think of this as digital reminders! More tips here.
  • Students are complaining about working in groups. Coordination is difficult for online students. Careful group work design, as well as instructor intervention can help. Research study with suggested strategies here.
  • Challenges in communicating with international students. Time zones, poor email communication, and assumptions can cause frustration and communication problems. Be sure you know where your students are from and what their learning challenges may be. Be patient and compassionate; model good communication. More tips and scenarios here.
  • Technology problems. Don’t try to use too many new tech tools at the same time in a class. Use the phone when needed; use your institution’s tech support to help you support students.
  • Busyness. An online class can take over your life if you aren’t careful. Establish limits. Maintain and guard your online teaching space and time.

More perils and frustrations along with suggestions chronicled here.

Your Turn

Reflect. What is frustrating you about teaching online? What can you do about it? What resources can you utilize (Google searches, your online course support team, etc.) to address any challenges?

This post is Day 19 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 18: Are Your Online Students Who They Say They Are?

Photo by Identity Theft Protection

A growing challenge for online courses is verifying the identity of online students. One issue is verifying that the student who registered is the one doing the work – which is a challenge in both face-to-face and online courses. Another issue is whether the student who is logging into the class is actually the student who registered for the course. Identity authentication is also important in preventing financial aid fraud. You can read more about these issues here.

At Andrews University, we use four main methods of verifying student identity:

  • Secure login and password
  • Exam proctoring
  • TurnItIn for plagiarism checking.
  • Live presentations or live course sessions or live Skype video conversations with the instructor
  • Individual classes may use other methods as well.

Secure Login and Password

The Higher Education Opportunity Act of 2008 regulations currently require a minimum of a secure login and password. This is cared for by students logging into your course in Moodle with their Andrews ID and password. If you are using a textbook publisher’s content and homework site, students are logging in securely there too, but you should include at least a few assignments where students login to the Andrews Moodle.

Exam Proctoring

If your course has an exam, we strongly recommend that you have the exam proctored, and that it has appropriate weight in the class requirements. We provide proctoring services for online courses, so email dlit@andrews.edu to arrange for this if you haven’t already. Other tips for exams include:

  • Randomizing questions from a test bank (but note the loopholes with this)
  • Randomize the order of answers for multiple choice questions
  • Set a short window for completing the test
  • Use Respondus Lock Down browser to reduce students’ ability to use other windows while in the exam (email dlit@andrews.edu to arrange for this)
  • Don’t allow students to see the answers on the test until everyone has taken the test.

Plagiarism Checking

Andrews University uses TurnItIn to check essays and other written assignments for plagiarism. This tool helps to address the issue of academic integrity, but it’s important to know that students can buy custom essays which plagiarism checkers will not catch.

You can also help prevent plagiarism by designing assignments that require thinking beyond comprehension, and teaching students how to use and evaluate Internet sources.

Live Interaction

Skype, Adobe Connect, Google Hangout, when used with a webcam, are potential ways to SEE your students to verify their identity. Instructional ideas include:

  • Live course sessions. Be sure to engage students in responding back to test their knowledge “live” as compared to assignments and other online interactions.
  • Live Skype sessions one-on-one with the instructor. For students who need further assistance or need a consultation.
  • Live student presentations. If you have a very project-based course, exam proctoring may not be an appealing assessment option. Live student presentations are another method to verify identity.

Compare the student you see on the webcam with their admissions photo. In the admissions process, students’ photos are added to their profile in Banner. You can see them by logging into Vault, go to iVue, the view the class roster. These photos are also used in Moodle. You can do this easily by just having a window open with the Banner class roster while you are taking attendance in your live session.

For Further Study

Your Turn

Reflect. How do you know students are who they say they are in your face-to-face classes? How do you know they are doing their own work? What tips or concerns would you add to the list from today’s tips?

This post is Day 18 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 17: Staying in Tune with Your Students

2013-01adultstudentAs you and your students settle into the routine of your online course, you will find yourself learning more about your students and their situations and needs. Through your interaction with your students, you should be learning:

  • Their background and interest in the course
  • What prior knowledge they have about the content
  • If they are an adult learner, what experience they have with the content and/or skills covered in the course
  • Where they are located and what time(s) of the week they tend to participate in the course
  • If they are an adult learner, how their work schedule impacts their participation in the course

As you get to know your students and their needs, you can adjust schedules, timing of live sessions, discussion questions, and even options for assignments based on their needs and what they bring to the course.

Time Zones

One area that is challenging to online teachers is dealing with the various time zones represented by the students in the class. Keeping track of time zones can help you with scheduling live sessions, knowing better times to call the student on the phone, and knowing when you might hear back from them. Here are some tips to help you with time zones:

  • Once you know the timezones of your students, make yourself a little chart similar to the one below:
    • 9:00 Eastern / 7:00 Mountain / 6:00 Pacific
    • 11:00 Eastern / 9:00 Mountain / 8:00 Pacific
  • Time and Date.com is a great site for assistance with time zones.
  • Use Qlock to put a time zone widget on your desktop (don’t be fooled by the paid versions – there’s a link to the free one below the prices.)
  • Put a time zone widget in one of the HTML blocks in Moodle.
    • Find a timezone widget that you like, and add the time zones of your students
    • Copy the embed code (it’s HTML code)
    • Add an HTML block in Moodle
      • Click the pencil to edit the block
      • Click the HTML button to switch to HTML mode
      • Paste in the HTML code
      • Don’t forget to add a block title
      • SAVE!

Your Turn

Reflect. How do you keep tabs on the needs of your students in a face to face class? Do you feel that you have a good sense of where your students are in your online class? What else can you do to stay connected to their needs and experiences with the course?

This post is Day 17 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 16: Responding to Student Feedback

By now in your online course, you should be starting to receive feedback from students – both informally as they share in the discussion forums and as they interact with you, and formally through your online survey (if you set it up).

How to View Survey Results in Moodle

If you set up a survey for your course (or we set one up for you) to collect early student feedback, here is how to review the results:

  • Click on the name of the survey in Moodle
  • If your survey has responses, it will have a tab for the responses as shown. Click All responses to view.
    2013-01viewresponses

Review the responses from students. How are they doing? Are there any areas of concern? What can you do to adjust? Let’s consider some common potential challenges:

Organization of Course Materials

If students are having a hard time finding materials or understanding what to do in the course, you may need to:

Instructor with Students in Computer Lab
Image by Microsoft

Instructor Presence

If students don’t feel they are receiving enough feedback and don’t feel that you are “present”, you may need to add additional strategies for establishing your faculty presence:

Learning Community

If students don’t yet feel connected to each other, you may need to work on your learning community.

  • If the course is larger than 12-15 students, you may need to split the students into groups for the discussion forum.
  • Review what opportunities the students have so far to communicate with each other – on content or not. What else could you add to facilitate? (a water cooler forum, an online chapel, etc.)
  • Offer a live session if you haven’t already.

Comments

Review the comments from students. Are there any issues that should be addressed with the whole class? Include your comments in the News Forum or in your Weekly Email.

Your Turn:

Reflect. How do you adjust to student feedback in a face-to-face course? How do you decide what is a valid complaint that needs addressing and what is just a complaint? What ways can you help distance students feel less “distant” as you respond to their feedback?

This post is Day 16 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 15: Ideas for an Online Chapel

Andrews University is a Christian school; and therefore faith integration in online learning is an important value and task. Among other statements, the Andrews University Mission Statement includes this: Andrews University students will seek knowledge as they understand life, learning, and civic responsibility from a Christian point of view. How this is done makes for interesting discussion and research. There are certainly many viewpoints on the best way to integrate faith and learning; as well as different views on what it really means.

In my view, though, the core is how an instructor’s whole being as a person of faith is evidenced in the teaching and learning process. The evidence may come in instructor-student interaction, in discussion on how the Christian worldview intersects with the content knowledge, in how students are viewed and treated as whole persons made in the image of God, in the instructor’s teaching presence.

Photo by Microsoft and iStockPhoto
Photo by Microsoft and iStockPhoto

That being said, some instructors prefer to have a devotional thought or prayer time at the beginning of class in a face to face environment. The question, then, is how to do this in an online classroom. I share these tips with the hope that “tacking on a online chapel” to your regular course content is not the only way that faith is integrated in your online teaching. However, this is one option among many, and I have found that my online students appreciate the opportunity to share and participate in an online chapel.

Set the Tone

The first thing you need in an online chapel is invitational language that sets the tone. Words are powerful and can invoke an emotional and spiritual response. An online chapel can feel “weird” to the first-time online student, so connect it to something they know and have experienced. For example:

Come in quietly…. Take a deep breath. Imagine you’re in a forest chapel. Come into our online chapel and feel the Spirit take your load away. Rest a moment. Share a prayer request, or pray “aloud” by typing a prayer for a classmate. Have a comment or reflection on one of the Bible verses or quotes in the course content pages? Share that here too if you wish….

Think of your favorite place to worship. Share a word picture or digital picture. These connections to real-life help students feel connected to each other, to you, to God.

Write Out Prayers

In your face to face classes, and with students one-on-one, you pray aloud with them. Do it online too! But in an asynchronous format, that means writing out the prayers. This can feel uncomfortable at first, but it definitely means a lot to students to hear you pray for them (or to read your prayers). Model this for your students, and soon you will notice that they will write prayers for each other as well. This is an important part of building your learning community (or social presence). For example:

Dear Father in Heaven,

As I finish my Thanksgiving weekend celebrations, I thank You for each teacher who is taking this class right now. Thank You for their service and sacrifices for Your kids; for their prayers for Your children and their parents; for all the seen and unseen work they do in supporting the learning of their students.

I thank You for blessing them with time and energy as they take this class – and I pray that You will continue that blessing as they finish up. Give them clear thinking, efficiency, and thoughtfulness as they work towards the finish and things get busy and crazy at school. Give them Your peace at the core of their hearts – a certain knowledge that You will sustain them through each task, and that Your presence is there in their classrooms, their homes, and their place of study for this class.

We love You. We thank You for Your sacrifice for us. We give You ourselves as we serve You. Bless us this week!

We ask all this in Jesus’ name.

Amen.

Share Devotional Thoughts

What do you usually share with students in your face-to-face classes? Some instructors have devotional thoughts with a tight connection to the content. Others find hymns, quotes, and Scripture to encourage best effort, hard work, and strength for the journey. Share, and encourage students to share as well.

Finally, find a balance. Encourage students to participate. Try not to dominate the online chapel area. Be invitational and encouraging and true to your own personality and faith journey!

Your Turn

Reflect. What ways is your faith journey and Christian viewpoint evident in your face-to-face classes? How do you encourage students to consider content in the perspective of their faith? What other ideas do you have for an online chapel or for integrating faith online?

This post is Day 15 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 14: Timesaver Tips for Teaching Online

Photo by Microsoft
Photo by Microsoft

Teaching online takes up your time in different ways, which can make it feel like it is taking more time. Van de Vord and Pogue (2012) found that “overall, face-to-face teaching required more time per student, but certain aspects of online teaching take considerably more time per student than in the face-to-face classroom.” So today, let’s look at some ways to save you time!

Organize Student Communication

  • We’ve already discussed ways to organize student communication via email.
  • Using online forums can save time if you answer most student questions “publicly” instead of individually via email. Some forums you may wish to include are:
    • News
    • Tech Help
    • Process Questions
    • Chit-Chat or Watercooler
  • Respond to student issues to the whole class instead of individually to each student.

Reuse Language for Weekly Emails

We’ve talked about the importance of weekly emails. But you can save time creating these as well. My weekly emails follow this pattern:

  • An overview of the upcoming content. I copy & paste my intro text from the course content into the email.
  • Issues, notes about grading, holiday information, etc. This part changes each week based on what is going on in the class.
  • A suggested schedule for the week. I use the same language throughout my class, so this is an easy copy & paste.
  • How to get help. This is the same language throughout the course as well.

I also save my emails from one session of the class to the next. This way I can easily reuse the text. But it’s important to read it over to ensure that all the text still applies!

Software Tips

At USDLA 2012, I listened to online teacher, Darcy Christianson, share several of her tips for busy online teachers. My full notes are online here.

  • Use a shortcut text replacer software to reuse text in writing feedback to students. For example, Shortkeys.com.
  • Set up rubrics in Excel so that you can select the score and the comments are automatically filled in.
  • Use software like Jing to scroll through student work and respond verbally (with audio).

Your Turn

Reflect. How do you save time in teaching face-to-face? What ideas do you have for saving time online? What areas do you wish you had more ideas for saving time in teaching online?

This post is Day 14 of the 20 Day Challenge to Teaching Interactive Online Courses.

Day 13: Dealing with Challenging Students

Occasionally online students will present special problems. Some challenges you may experience include:

  • Discussion domination
  • Student may seem to be completely unprepared f
    Photo by Microsoft and iStockphoto
    Photo by Microsoft and iStockphoto

    or the level of work required

  • Academic dishonesty
  • Disappearing group members
  • Belligerent and opinionated students
  • Additional scenarios of difficult online students

Prevention

  • Be clear and explicit in your expectations in the syllabus.
  • Model expected online behavior.
  • Be clear and concise on how students are graded (rubrics, final grade, etc.).

Strategies

  • Address issues individually with the student. Document conversations and explanations via email; use the phone when appropriate.
  • Set a tolerant tone in the class: explain that all opinions will be respected in the forums.
  • Withdraw the student from the discussion forum and do individual journals if necessary
  • Intervene quickly and supportively

Assistance

Several options are in place to assist you with serving challenging students.

  • Your department chair and dean
  • The School of Distance Education Director of Student Services
  • The Student Success department
  • The associate dean for online higher education
  • University instructional designer

Additional resources and strategies can be found at these two websites:

Your Turn

Reflect. How do you deal with difficult students in your face-to-face teaching? What principles and strategies can guide you in your work in online teaching?

This post is Day 13 of the 20 Day Challenge to Teaching Interactive Online Courses.