Today I met with our tech support from AVI Systems. While I was gone, they upgraded my Tandberg MPS MCU and Gateway, worked on some weird issues I was having, and worked on getting our Tandberg gatekeeper connected to GDS. I’m really pleased with the work they accomplished over the break.
I have to say I really appreciate support from a neutral third party. Having both Polycom and Tandberg equipment in our network, and consistently connecting to just about everything under the sun, it’s really helpful to have techs who don’t point fingers at the other guy. They actually work on the solution. Before AVI Systems, we had our support through AT&T. Those techs were also great at solving problems no matter what the vendors said. It’s definitely something to consider when purchasing support on VC equipment.