Have you been as puzzled (frustrated?) as me in trying to dial into the right conferences from a Tandberg MCU to either another Tandberg or a Codian set up with the entry queue and conference numbers to access with a DTMF tone?

I finally opened a trouble ticket on the dialing that’s bugging me, and here’s what I learned yesterday.

Put the IP address in as usual.

In the DTMF field, put this:

,,,conferencenumber#

Or if the conference number/ID was 1234, it would be:

,,,conferencenumber#

My question is, programmers, why wouldn’t you make it more user-friendly and program the system to put the commas and the pound so the end user only has to put in the ID? Maybe there’s a good reason, but that’s the question that pops into my head!

Anyway, it works, so I’m happy.

Got another dialing problem on this same ticket, will report if I find anything out.